Frequently Asked Questions

Everything you need to know about bringing nature into your home.

What is the typical shipping timeframe for furniture items?

Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery typically takes 7-14 business days via our specialized white-glove carriers.

Do you offer international shipping?

Currently, Hidden Garden ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are not eligible for return unless they arrive damaged.

Are your wooden products sustainably sourced?

Yes, sustainability is at our core. All Hidden Garden wooden furniture is crafted from FSC-certified timber and finished with non-toxic, eco-friendly stains.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number and a link to our tracking portal where you can see real-time updates on your delivery.